When a Luxury Trip Disappoints, What Should an Advisor Do Next?
Compass

When an expensive trip disappoints, advisors must know when to intervene, what recovery is fair, and how to keep the client’s trust.

Latest News

Industry
Angie Licea to Step Away as President of Global Travel Collection
Hotels & Resorts
Hyatt Names Amar Lalvani Its First Chief Creative Officer
Hotels & Resorts
Soho House Founder Nick Jones Opens St. Clement in London
United Airlines Debuts the Largest Airline Club in the Americas at Houston Intercontinental
Air
United Airlines Debuts the Largest Airline Club in the Americas at Houston Intercontinental
We Tasted the New Delta One Menu—and Got a Sneak Peek at the New Delta One Suite
Air
We Tasted the New Delta One Menu—and Got a Sneak Peek at the New Delta One Suite
Where to Travel in 2027: Ignacio Maza’s 10 Destinations to Discover
Destinations
Where to Travel in 2027: Ignacio Maza’s 10 Destinations to Discover
G Adventures’ Away Games Takes Fans Beyond the Premier League Match
Industry
G Adventures’ Away Games Takes Fans Beyond the Premier League Match
Dondra Ritzenthaler’s Advice to Luxury Advisors: Ask for the Business
Compass
Dondra Ritzenthaler’s Advice to Luxury Advisors: Ask for the Business
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Featured Stories
How Ponant Is Improving What Happens to Waste After It Leaves the Ship
Cruises
How Ponant Is Improving What Happens to Waste After It Leaves the Ship
Discover The Capital Hotel, Knightsbridge
Sponsored By The Capital Hotel, Apartments & Townhouse
Discover The Capital Hotel, Knightsbridge
Atlas Ocean Voyages Unveils 2-Bedroom Owner’s Suites Aboard Atlas Adventurer
Cruises
Atlas Ocean Voyages Unveils 2-Bedroom Owner’s Suites Aboard Atlas Adventurer
Private Aviation Demand Reflects Luxury Travelers’ Focus on Saving Time
Air
Private Aviation Demand Reflects Luxury Travelers’ Focus on Saving Time
MSC Cruises Brings Villa-Style Luxury to Sea With New Grand Hamptons Suite
Cruises
MSC Cruises Brings Villa-Style Luxury to Sea With New Grand Hamptons Suite
Abercrombie & Kent Plans Two Luxury Rail Journeys Through Japan for 2027
Destinations
Abercrombie & Kent Plans Two Luxury Rail Journeys Through Japan for 2027
One Key: Hotel Reviews by LTR
The Yeatman Review: A Smart Pick for Wine Lovers Who Want a Resort-Style Stay in Porto
Hotel Review
The Yeatman Review: A Smart Pick for Wine Lovers Who Want a Resort-Style Stay in Porto
Four Seasons Philadelphia Review: A Smart Pick for Clients Who Prioritize Privacy and City Views
Hotel Review
Four Seasons Philadelphia Review: A Smart Pick for Clients Who Prioritize Privacy and City Views
Cotton House Hotel Review: A Smart Pick for Design Lovers Visiting Barcelona
Hotel Review
Cotton House Hotel Review: A Smart Pick for Design Lovers Visiting Barcelona