When a Luxury Trip Disappoints, What Should an Advisor Do Next?
Compass

When an expensive trip disappoints, advisors must know when to intervene, what recovery is fair, and how to keep the client’s trust.

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Industry
Angie Licea to Step Away as President of Global Travel Collection
Hotels & Resorts
Hyatt Names Amar Lalvani Its First Chief Creative Officer
Hotels & Resorts
Soho House Founder Nick Jones Opens St. Clement in London
United Airlines Debuts the Largest Airline Club in the Americas at Houston Intercontinental
Air
United Airlines Debuts the Largest Airline Club in the Americas at Houston Intercontinental
We Tasted the New Delta One Menu—and Got a Sneak Peek at the New Delta One Suite
Air
We Tasted the New Delta One Menu—and Got a Sneak Peek at the New Delta One Suite
Where to Travel in 2027: Ignacio Maza’s 10 Destinations to Discover
Destinations
Where to Travel in 2027: Ignacio Maza’s 10 Destinations to Discover
G Adventures’ Away Games Takes Fans Beyond the Premier League Match
Industry
G Adventures’ Away Games Takes Fans Beyond the Premier League Match
Dondra Ritzenthaler’s Advice to Luxury Advisors: Ask for the Business
Compass
Dondra Ritzenthaler’s Advice to Luxury Advisors: Ask for the Business
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Featured Stories
National Geographic-Lindblad Completes 2028–29 Lineup With New Routes and Longer Voyages
Cruises
National Geographic-Lindblad Completes 2028–29 Lineup With New Routes and Longer Voyages
Seven Seas Prestige Debut Pushed Back to December 28
Cruises
Seven Seas Prestige Debut Pushed Back to December 28
United Adds 30 Chef’s Table Dishes to Polaris Menus Starting November 1
Air
United Adds 30 Chef’s Table Dishes to Polaris Menus Starting November 1
What Luxury Travelers Are Willing to Pay More For Now
Industry
What Luxury Travelers Are Willing to Pay More For Now
Steven Salm Named Tully Luxury Travel CEO as Mary Jean Tully Steps Down
Industry
Steven Salm Named Tully Luxury Travel CEO as Mary Jean Tully Steps Down
Thompson Hotels Makes Its Italy Debut With 69-Room Rome Property
Hotels & Resorts
Thompson Hotels Makes Its Italy Debut With 69-Room Rome Property
One Key: Hotel Reviews by LTR
The Yeatman Review: A Smart Pick for Wine Lovers Who Want a Resort-Style Stay in Porto
Hotel Review
The Yeatman Review: A Smart Pick for Wine Lovers Who Want a Resort-Style Stay in Porto
Four Seasons Philadelphia Review: A Smart Pick for Clients Who Prioritize Privacy and City Views
Hotel Review
Four Seasons Philadelphia Review: A Smart Pick for Clients Who Prioritize Privacy and City Views
Cotton House Hotel Review: A Smart Pick for Design Lovers Visiting Barcelona
Hotel Review
Cotton House Hotel Review: A Smart Pick for Design Lovers Visiting Barcelona